Privacy Policy

Effective Date: July 7, 2025
Website: https://techsrepair.com

Techs Repair LLC is committed to protecting your privacy—whether you visit us online or in person. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, contact us, or receive services at our physical store.

Who We Are

Our website address is: https://techsrepair.com. We are a technology repair and e-waste recycling company located in Shoreline, Washington.

What Personal Data We Collect and Why

Walk-In Customers and In-Store Visits

When you visit our physical location at 15011 Aurora Ave N, Shoreline, WA, we may collect the following personal information:

  • Your name, email, and phone number (e.g., for service orders or estimates)

  • Device details (make, model, serial number)

  • Service history, repair requests, or diagnostic notes

  • Payment details (processed securely; we do not store credit card information)

  • Surveillance footage (for security purposes; retained for a limited time)

This data is collected only to provide you with accurate service, maintain records for warranties or follow-ups, and ensure store security. We do not sell or share your personal information.

Comments on the Website

When visitors leave comments, we collect:

  • Data shown in the comment form

  • IP address and browser user agent string (for spam detection)

  • A hashed version of your email may be sent to Gravatar to display your avatar.

Gravatar’s privacy policy is available at: https://automattic.com/privacy/

Media Uploads

If you upload images, avoid including location data (EXIF GPS), as others can download and extract that information.

Contact Forms

Information submitted through our contact forms (name, email, message) is used only to respond to your inquiry.

Cookies

We use cookies to improve your experience. These include:

  • Saving your info when commenting

  • Temporary cookies for login and editing

  • Display settings cookies

You can disable or manage cookies via your browser settings.

Embedded Content from Other Websites

Some pages may contain content from third-party sites (e.g., YouTube, social media). These may track your behavior just as if you visited their site directly.

Analytics

We use analytics tools like Google Analytics to help us understand visitor behavior. This information is anonymous and not tied to your personal identity.

Who We Share Your Data With

We do not sell your data. Your information may be processed by third-party tools we use for spam filtering, analytics, or email communication.

How Long We Retain Your Data

  • Comments and metadata: kept indefinitely

  • Registered user data (if any): stored until deleted by the user

  • In-store customer records: retained per warranty policy or as required by law

What Rights You Have Over Your Data

You may request:

  • An exported file of any personal data we hold about you

  • Deletion of your data (except data we are required to keep for legal or service-related reasons)

Email requests to: help@techsrepair.com

Where We Send Your Data

Visitor comments may be scanned through automated spam detection. Customer contact info is stored on secure U.S.-based servers.

How We Protect Your Data

We use:

  • Encrypted website connections (SSL)

  • Password-protected systems for service data

  • Limited access to sensitive customer information

  • In-store surveillance for security (not shared unless legally required)

Data Breach Procedures

In the event of a breach, we will notify affected users and take immediate corrective actions, in line with legal obligations.

Third-Party Data Sources

We do not buy or import third-party consumer data.

Automated Decision-Making or Profiling

We do not use automated profiling or decision-making systems based on user data.

Industry Regulatory Disclosure Requirements

We comply with all applicable state and federal data privacy regulations. We do not knowingly collect data from children under 13.

Contact Information

If you have questions or requests regarding your data, please contact:

Techs Repair LLC
📧 Email: help@techsrepair.com
📍 Address: 15011 Aurora Ave N, Shoreline, WA 98133
📞 Phone: 206-906-9695